Your customers uphold your business, without them your organization will fail. Therefore, it is essential that you provide the best service possible to ensure that the needs of your customers are met. Complaints from dissatisfied customers will destroy the reputation of your company; we know that there are some people who are never going to be happy regardless of what you do. However, there are some complaints you can avoid simply by improving the overall quality of your business. Here is how the Tekmetric auto shop software will assist in reducing customer complaints.
Bad scheduling system
The majority of people in America need a working vehicle to get to and from their place of employment, and for general day to day activities. Being without a car for several days due to overbooking and missed appointments is not only inconvenient, but also very frustrating. Utilizing the Tekmetric auto shop software will eliminate overbooking’s and missed appointments at the same time as creating a more reliable and consistent service.
Out of stock
When a customer walks into your shop, they expect to be able to purchase what they need and leave. Telling a customer that you have ran out of a certain product is not good for business. Disappointed customers create a ripple effect, not only have you lost one potential loyal customer, but you don’t know who they are going to tell that will stop someone else from visiting your shop.
Employees who don’t enjoy their jobs are generally not very nice to customers. Staff can become frustrated when they feel as if they are overworked and underpaid. The Tekmetric auto shop software will assist you in putting systems in place that will reduce the workload of your employees. The net result is that they are more productive, and less stressed which leads to improved job satisfaction.
Getting stuck in a queue
Your aim should be to provide your customers with an efficient service and get them out of the door as quickly as possible. The idea is to serve as many customers throughout the day to increase your profit margins. When your staff is overburdened with invoice management, searching for stock, booking appointments among other things, the workflow is hindered. The Tekmetric auto shop software will assist you in putting systems in place that will enable your staff to work more effectively and eliminate customer build-up.
Customer service should be at the forefront of your organization. Gone are the days when a smile and knowing your customer’s first name was enough to keep them satisfied. The new breed of customer expects all of the above, coupled with efficiency and effectiveness. Without it, they will go elsewhere. The Tekmetric auto shop software will enable you to provide your customers with a standard of excellence that will keep them coming back for more. We are so confident in our system that we are offering it FREE OF CHARGE for the rest of 2018! Click here to find out more information; we look forward to hearing from you.